Recognizes the efforts that each professional needs to realize in order to comply and exceed our visitors’ expectations. Through questions and exercises we present the following topics are:

• Define Quality Service and recognize its value in our daily activities
• Identify some of the effective business communication skills and techniques.
• Handle customer service and situations to promote and improve customer satisfaction.

Duration: Four (4) hours.
Audience: All personnel.
Participants: Ten to twenty (10 to 20) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).

Aimed at the diffusion of knowledge, the exaltation of values, and changes in attitudes that manifest in a better understanding of the tourist activity. Learning is enhanced by group exercises, practice, and presentations. At the end of the seminar the participants will:

• Get acquainted with some of the techniques that promote hospitality.
• Identify how to optimize our image as service providers.
• Implement practices that improve customer experience.

Duration:  Four (4) hours.
Audience: All personnel.
Participants: Ten to twenty (10 to 20) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 1 coffee breaks.

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All waiters.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).  * White wall or screen for projection.

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All employees working in the hotel lobby area.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).  * White wall or screen for projection.

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All employees working in the hotel lobby area.
Participants: Minimum of four (4) to a maximum of eight (8) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).  * White wall or screen for projection.

This workshop identifies, reviews, and reinforces hospitality, privacy, security, and hygiene standards key for maintaining a professional image in this area. Includes an analysis of how to offer personalized, distinguished, thorough, and respectful service as well as stresses the importance of proper conversation topics and having useful information on-hand for guests.

Duration: Four (4) hours.
Audience: All hotel baggage porters.
Participants: Minimum of four (4) to a maximum of (8) participants.
Requirements: Room with A/C, chairs, coffee break.  * White wall or screen for projection.

Identifies and reviews correct phone etiquette procedures and equips participants with the skills necessary for creating and managing business e-correspondence. Through these key customer service tools, you are able to enhance the professional image of your business.

Duration: Four (4) hours.
Audience: All employees.
Participants: Ten (10) participants to a maximum of twenty (20) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks. * White wall or screen for projection.

Understand feelings, talking about them, and handling them in an assertive way, are some of the biggest challenges of mankind. Identify effective ways to develop the emotional maturity needed to work in customer service.

Duration: Four (4) hours.
Audience: All personnel.
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, coffee break. * White wall or screen for projection.

Defines what a tourist represents, presents places to explore in Puerto Rico, discusses the “role” of our children as hosts and ambassadors of Puerto Rico, and the importance of knowing, preserving, and promoting the attractions of our island.

Duration: Four (4) hours.
Audience: Children
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, snacks. * White wall or screen for projection.

Presents the “role” of the Tourism Company and the benefit towards our economy and quality of life. It sets the importance of being prepared in the hospitality industry and presents opportunities for study and employment in the various sectors of tourism. In turn, it incorporates how to make a good impression in a job interview.

Duration: Four (4) hours.
Audience: Students
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, snacks. * White wall or screen for projection.